Innovation & PEX Manager

Location-Amman  ,Jordan (JO) 

Job ID -5469

Role Overview

This role heads innovation programs and PEX programs based in GSO and focuses on MENAT and SSA. The summary of this role would be

  • Leading innovation programs like Crowdsourcing (Fleet) globally, PUDO adoption in MENAT and SSA
  • Leading the setup and adoption of PEX programs to achieve lean maturity resulting in $x million cost saving per year and CPS reduction across MENAT and SSA stations
  • Support stations on developing solutions for key operational, customer or network problems, Commit
  • Leading and developing a team of program/product/PEX leaders and managers



Job Responsibilities

  • Innovate by developing new products to address external, internal customer challenges along with actively researching the transformations within the parcel movement ecosystem
  • Responsible for strategic oversight of all transformation product KPI’s, profitability, planning and operations along with country and regional teams. Lead the execution of strategic station objectives by leading programs and analyze trends of key KPIs
  • Develop a lean maturity benchmark for Express operations and facilities globally. Establish the culture of Jidoka and Kaizens. Create productivity management tools for key milestones across the shipment lifecycle.  Own and standardize processes, visual management and auditing of these functions.
  • Manage a team of process improvement specialists and their direct reports to own and drive the process excellence charter globally. Mentor Lean six sigma Green Belt and Black Belt training, projects and certifications process for employees.
  • Work closely with product, digital and other cross functional teams on continuously enhancing products to achieve further integration, optimization and stability. Problem solving for any issues or roadblocks faced by regional and national teams in day to day operations and provide continuity measures to address issues in the long term
  • Create and establish cost metrices in operations, drive CPS (cost per shipment) awareness and improvement across all assets by creating optimized and standardized flows through entire value stream
  • Program management for successful ISO implementation and governance – ISO 9001, ISO 140001 and ISO 45001.


Job Requirements


  • Bachelor’s degree and Master’s degree in Engineering or similar, Master’s degree preferred.
  • 5+ years with a successful track record in driving Process Improvement or transformation programs.
  • 5+ years of people management experience at a Senior Manager and above level.
  • Experience in ecommerce, logistics and supply chain solutions design is a must.
  • Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.