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Digital Governance, Risk and Compliance Officer

Location -Amman  ,Jordan (JO) 

Job ID -5243

Job Description


  • Work closely with stakeholders on:
    • Designing and reviewing the design of Aramex IT Governance Framework as per COBIT2019 Framework Guidelines.
    • Performing Enterprise Alignment Goals Cascade for Aramex as per COBIT2019 Framework Guidelines.
  • Work closely with Aramex processes’ owners on the implementation of the I&T Governance processes related to the area of their concern.
  • Coordination and follow-up on the implementation tasks of I&T Governance in Aramex.
  • Ensure that the governance and management processes in Aramex I&T Governance are operating at the required capability levels as per the provided guidelines.
  • Delivers Key Performance indicators to drive success to leadership; collect the governance and management objectives KPIs, analyze the KPIs deviations.
  • Report the governance and management KPIs.
  • Review, update and maintain the I&T governance and management processes documentation and the related policies and procedures.
  • Help define and maintain SLAs. Provide key metrics on SLA adherence across IT.
  • Responsible for creating and maintaining Key Performance Indicators for overall IT Performance
  • Monitor the IT SLAs to ensure the quality of service, compliance with enterprise standards, end-user satisfaction, and analyze identified issues to feed into improvement initiatives


Key skills and qualifications:


  • Bachelor’s degree in Information Technology or related field is required. Master is a plus
  • 0-1 years of relevant role ( IT Audit, IT Governance, IT Risks,..etc)
  • Any Related certifications (COBIT,CGEIT, CRISC, CISA, or similar) preferred
  • Excellent verbal, written English skills
  • Effective influencing and relationship management skills
  • Ability to work with remote teams

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.