Purpose of the Job

The Senior Business Analyst will act as the key bridge between HR business stakeholders and technical delivery teams for SAP SuccessFactors and SAP HCM. The role is responsible for requirements gathering, solution design support, integration alignment, and functional–technical coordination, ensuring stable operations and successful delivery of enhancements and projects across HR systems.

This role requires strong functional understanding combined with solid technical knowledge of SAP HCM and SuccessFactors architecture, integrations, and data models.

Job Description

Business Analysis & Stakeholder Management

• Act as the primary Business Analyst for SAP SuccessFactors and SAP HCM initiatives.
• Engage with HR, Payroll, and Corporate stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional specifications and solution designs aligned with SAP best practices.
• Support prioritization of change requests, enhancements, and defects.

SAP SuccessFactors Responsibilities

• Support and analyze requirements across SuccessFactors modules including (but not limited to):
• Employee Central (EC)
• Performance & Goals
• Compensation
• Learning Management System (LMS)
• Recruiting (if applicable)
• Understand SuccessFactors data model, MDF objects, business rules, workflows, and role-based permissions.
• Support configuration discussions with implementation and support partners.
• Coordinate testing activities including UAT planning, execution, and sign-off.

SAP HCM Responsibilities

• Provide functional and technical understanding of SAP HCM Core modules (PA, OM, Time, Payroll – at least at a high level).
• Support integration scenarios between SAP HCM and SuccessFactors.
• Analyze impacts of changes on payroll and downstream systems.
• Support data consistency, replication, and reconciliation between systems.

Technical & Integration Support

• Understand integration architecture including:
• SAP CPI / middleware integrations
• APIs, IDocs, OData, and file-based integrations
• Third-party integrations (e.g., LMS, Engagement platforms, Time & Attendance)
• Support troubleshooting of integration issues in collaboration with vendors and SAP support.
• Participate in data migration, data validation, and data cleansing activities.

Vendor & Delivery Management

• Act as the functional SPOC for implementation and support partners (e.g., Infosys).
• Review and validate vendor deliverables such as:
• Functional Design Documents (FDD)
• Test scripts
• Solution proposals and effort estimations
• Ensure alignment with internal IT governance, security, and architecture standards.

Governance & Documentation

• Prepare and maintain key documentation:
• Business Requirements Documents (BRD)
• Functional Specifications
• Process flows and integration diagrams
• Ensure adherence to change management, release management, and approval processes.
• Support audits and compliance requirements related to HR systems.

Job Requirements - Experience and Education

• Strong hands-on experience as a Business Analyst for SAP SuccessFactors and SAP HCM.
• Solid understanding of HR processes (Core HR, Performance, Compensation, Learning, Payroll impacts).
• Good technical understanding of:
• SAP SuccessFactors architecture
• SAP HCM data structures
• Integrations and middleware concepts
• Experience working in complex, multi-country environments.
• Minimum 4 years of experience in SAP HCM / SuccessFactors roles.
• Experience working with system integrators or managed service providers.
• Experience supporting global HR systems is a strong advantage.
• Strong communication and stakeholder management skills.
• Ability to translate technical concepts into business-friendly language.
• Structured, detail-oriented, and able to manage multiple priorities.
• Comfortable working in a fast-paced, matrix organization.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• SAP SuccessFactors certification(s) is a strong plus.
• SAP HCM certification is an advantage.
• Acts as the single point of functional and technical alignment for HR systems.
• Reduces dependency on vendors by strengthening internal knowledge.
• Ensures stability, compliance, and scalable growth of HR platforms.

Leadership Behaviors

Skills