Purpose of the Job
Technology Sr. Analyst - MWP involves supporting and enhancing technology solutions to improve collaboration, productivity, and communication within an organization. This role usually focuses on the implementation, operation, and troubleshooting of modern technology platforms such as Microsoft 365. The goal is to ensure that employees can work effectively in a digital, connected environment that's aligned with the dynamic needs of the business.
Job Description
Provide high-level technical expertise and support for Modern Workplace solutions, particularly Microsoft 365 services (Office 365, Teams,SharePoint,OneDrive and Exchange Online)
Work closely with the IT team to ensure seamless integration of Modern Workplace technologies with existing systems and infrastructure
Monitor system performance, respond to user inquiries,and resolve technical issues to maintain high levels of service availability and reliability
Help execute projects aimed at digital transformation and the continuous improvement of the digital work environment
Collaborate with security teams to ensure Modern Workplace deployments comply with organizational security standards and data protection regulations
Stay current with industry trends and updates to Modern Workplace technologies, recommending improvements or new features as appropriate
Identity and Access Management (Microsoft Entra ID)
Design and manage the Entra ID environment, including Hybrid Identity, Entra ID Connect, and Pass-through Authentication/Federation.
Architect and implement robust security and access controls,including Conditional Access policies, Multi-Factor Authentication (MFA), Entra ID Identity Protection and Privileged Identity Management (PIM)
Oversee user lifecycle management, group management (M365 Groups, Dynamic Groups), and Role-Based Access Control (RBAC) across the M365 ecosystem
Configure and manage application registrations, enterprise applications and Single Sign-On (SSO) integrations for cloud services
Work closely with Security teams to align M365 and Entra ID configurations with organizational security policies
Ensure compliance with regulatory and internal standards by conducting regular configuration audits and implementing best practices (e.g., Microsoft Secure Score)
Contribute to the design and implementation of Microsoft Endpoint Manager (Intune) policies related to device compliance and user access (if within scope)
High-Level Technical Support: Ensures customers can effectively use Microsoft 365 services, enhancing their overall experience and satisfaction
Seamless Integration: Smooth integration of new tools can directly improve customer-facing services and operations, leading to higher customer retention and satisfaction
System Reliability: By maintaining high levels of service availability, customers experience fewer disruptions, leading to trust and reliability in the services offered
Collaboration with IT Team: Working closely with the IT team fosters a collaborative environment, enhancing overall team productivity and morale
User Inquiry Response: Rapid resolution of technical issues boosts employee confidence and reduces downtime, promoting a more productive work environment
Digital Transformation Projects: Engaging in continuous improvement projects allows employees to work with the latest technologies, enhancing their skillsets and job satisfaction
Employees’ Security Awareness: Collaborating with security teams ensures employees are aware of and adhere to security standards, contributing to a safer workplace
Seamless Integration: Ensures that new technologies are adopted smoothly, minimizing operational disruptions and enhancing process efficiencies
System Performance Monitoring: Regular monitoring helps to preemptively identify and resolve issues, ensuring smooth business operations
Trend Awareness: Staying current with industry trends and updates allows the organization to adopt the best tools, optimizing operational efficiency
Cost-Efficiency: Technical expertise can prevent costly downtime and improve overall operational efficiency leading to cost savings
Digital Transformation: Successful digital transformation projects can lead to higher productivity and reduced operational costs
Job Requirements - Experience and Education
Bachelor’s degree in computer science, Information Technology, or a related field.Proven experience with Modern Workplace technologies, particularly within the Microsoft 365 suite.
Years of Experience 2-5 years in the same fieldSolid technical skills and the ability to troubleshoot complex issues.
Good understanding of IT infrastructure, networking, and cybersecurity principles as they relate to collaboration tools.
Excellent communication skills, both for technical support and training purposes.
Ability to work well in a team environment and collaborate with multiple departments.
Strong ability to work with remote teams