Purpose of the Job

Job Description

• Provide Level 3 support for production .NET Framework and .NET Core applications hosted on Windows servers.
• Analyse logs, memory dumps, and event traces to identify root causes of application performance or failure issues.
• Work closely with development teams to resolve complex code-level and infrastructure-related problems.
• Support and troubleshoot IIS configurations, Windows Services, and background job execution.
• Maintain and enhance CI/CD pipelines using TeamCity, Jenkins, and Octopus Deploy.
• Support and deploy applications in containerized environments using Docker and Kubernetes.
• Collaborate with cloud infrastructure teams for deployments and environment configurations on AWS and Azure.
• Automate routine tasks and diagnostics using PowerShell scripting and other relevant tools.
• Maintain and enhance monitoring and alerting systems for proactive issue identification.
• Participate in on-call rotations for critical incident resolution and post-incident reviews.
• Document known issues, troubleshooting steps, and workarounds in the internal knowledge base.

Job Requirements - Experience and Education

• Bachelor’s degree in computer science, Information Technology, or related field.
• 2-5 years of experience in L2/L3 support or DevOps role involving .NET applications.
• Strong hands-on experience in .NET Framework and .NET Core application support and debugging.
• Proficiency in Windows Server administration and troubleshooting.
• Experience with CI/CD tools such as TeamCity, Jenkins, and Octopus Deploy.
• Good understanding of containerization using Docker and orchestration with Kubernetes.
• Working knowledge of AWS (EC2, ECS/EKS, CloudWatch) and/or Azure (App Services, AKS, Storage).
• Strong scripting skills in PowerShell for automation and monitoring.
• Familiarity with logging and monitoring tools like ELK, Splunk, Grafana, or Cloud-native monitoring.
• Excellent analytical, problem-solving, and communication skills.

Leadership Behaviors

Skills