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Customer Success Executive - French Speaker

Location -Amman  ,Jordan (JO) 

Job ID -4312

Job Responsibilities:

 

  • Answer customer’s general inquiries about our services, prices and regulations.
  • Handling the assigned actions based on the action’s requirement, subcategory and country and achieving targets.
  • Provide customers with the latest shipments update and help them understand shipments’ process and SLAs.
  • Escalate discrepancies that may occur on any shipment and reassure customers.
  • Escalating actions pending with other assignees causing a delayed value delivery for the customers.
  • Handling complex complaints and customers with a very thorough and details-oriented mindset.
  • Direct customers’ requests to the correct stakeholder whenever needed.
  • Reporting changing events like operational trends and failures in order to eliminate or edit the procedure accordingly.

 

Job Requirements (Experience and education)

 

  1. Excellent French & English & Communication skills.
  2. Good problem-solving and decision-making skills
  3. Basic knowledge in Microsoft applications.
  4. Flexible with all shifts.
  5. Excellent command of English
  6. Competency in Microsoft applications including Word, Excel, and Outlook.
  7. Team spirit.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.