Purpose of the Job

Job Description

• Support and monitor express operations to ensure effective and efficient workflow.
• Draw process maps for various Aramex Franchisee and GDA partners across the network and define a clear SLA and KPIs against each process.
• Design end-to-end shipment cycle with new franchisee and agents across the network and conduct system training and express awareness as part of the onboarding process.
• Follow-up on inbound and outbound operations in accordance with the standard procedures and quality of service standards
• Review and improve the current operations free analysis & outstanding dashboard to automate the periodic reports and take the necessary business decisions in coordination with global BIE team.
• Conduct Rate studies and analysis, and negotiate better pricing offers based on business need.
• Develop new products and services that should fulfill the market needs and generate new revenue streams.
• Provide insightful data analysis to guide decision making and provide proactive solutions.
• Working closely with accounting and pricing team to identify pain points within the monthly billing invoices and recognize revenue leakages by conducting cost simulations and profitability studies.
• Apply statistical analysis, root cause analysis and quality control methods to obtain accurate insights about shipment cycle pain points and provide corrective action plans accordingly.
• Design an SOP to control the overall shipment life cycle.

Job Requirements - Experience and Education

• A bachelor’s degree in industrial engineering with 0-2 years of experience in Business Development, Business Analysis, or Operations field.
• Critical and strategic thinking
• Problem solving
• Strong communication with ability to work with multiple stakeholders efficiently.
• Technical writing
• Work under pressure while maintaining acceptable level of work accuracy.
• Multi-tasking and time management
• Demonstrates tendency for details.
• Demonstrates signs of willingness to learn with self-motivation attitude.
• Analytical skills
• Advanced Excel skills
• Knowledge of how to use Microsoft Power BI or Tableau
• Preferable to have knowledge in Excel Macros
• Preferably to have knowledge of working with Microsoft Access

Leadership Behaviors

Skills