Corporate IT Operations Manager
Location -Amman , ,Jordan (JO)
Job ID -4549
Job Responsibilities
Oversee data backup and system monitoring operations
Assess system performance and recommend improvements
Provide support and guidance to stakeholders via a help desk
Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
Develop IT policies and practices
Oversee the selection and training of qualified IT personnel to ensure an efficient unit.
Monitor IT infrastructure using information technology control tools and real-time reporting systems.
Manage and coordinate information technology operations of the business to ensure delivery of timely and effective IT services.
Conduct periodic inspections of IT systems to ensure efficient performance.
Assist technical staff to check and ensure resolution of all issues to achieve all objectives.
Design and maintain all IT process according to operation policies through standardization of methods.
Analyze and improve organizational process and workflow, employee and space requirements, and implement changes
Define, design, and implement processes and procedures based on industry-standard Information Technology Infrastructure Library (ITIL) V3
Drive root cause analysis and corrective action completion across IS; help eliminate disruption of services and improve day-to-day operations using validated problem analysis and tracking all elements of the RCA to closure.
Participate in technical calls for major incidents and outages
Manage the help desk, manage the data center, user provisioning, communications with the network, auditing, computer operations, backups management, monitoring management and managing the IT infrastructure library (ITIL).
Technical Responsibilities:
Strong analytical, problem-solving, negotiation, and organizational skills
Very good understanding and working experience with technology as an enabler for the business
Ability to develop IT projects and Manager Project Implementations.
Demonstrate ability to deploy and/or improve new and existing services and infrastructure
Experience with system installation, configuration, and analysis
Thorough knowledge of networks and cloud computing
Knowledge of data protection operations and legislation (e.g. GDPR)
Leadership and organizational skills
Ability to manage multiple projects
Outstanding communication skills
Problem-solving aptitude
Able to clearly articulate understanding of Problem, Change, and Event Management processes
ITIL expert certification
Experience in running incident, request, and change management
Flexibility and ability to tackle new challenges
Extremely high level of understanding and technical understanding
Previous experience in leading Digital IT services, Digital Channels, or Solutions.
Experience in managing IT systems, both servers, and cloud-based.
Strong interpersonal skills to communicate the benefits of automated operations processes to both development and operations teams.
Continuous Improvement Planning
Job Requirements
BSc/BA degree in Computer Science, IT, or relevant field
Proven experience as IT Operations Manager
10+ years of relevant ITIL service management experience
Excellent command in English
Excellent communication skills
Team spirit
Company Overview:
Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.