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Corporate Customer Experience Executive

Location -Amman  ,Jordan (JO) 

Job ID -3477

Job Responsibilities

  • Customer journey understanding and prioritization
  • Analyzing secondary research on customer journeys and personas
  • Conducting primary research with customers and employees to acquire insights on the customer personas and journeys
  • Developing a solid understanding of as is customer journeys and mapping customer touchpoints and underlying backend processes on a dedicated platform or blueprint
  • Identifying opportunities for improvements and experience gaps
  • Working with stakeholders on prioritizing journey roadmaps and across customer journeys
  • Coordinating with Journey Management Lead the design of the customer journey health measurement framework
  • Coordinating with Experience Design, Customer Solutions, Marketing and Business Technology efforts to address customer experience gaps
  • Daily monitoring of customer journeys health including communication with local and global stakeholders to improve customer experience
  • Analyzing and creating monthly and quarterly reports around customer journey insights

 

Job Skills

 

  • Experience in Logistics or planning tower preferred
  • Understanding of end-to-end customer journey
  • Highly adaptable and able to work in a fast-paced environment
  • Good analytical skills
  • Ability to organize large amounts of data
  • Excellent commad in english
  • Bachelors degree in logistics, Industrial engineering or any relevant field

  • Good communication skills

  • Team player

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.