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Corporate Customer Experience Executive - VOC, Customer Insights & Understanding

Location -Amman  ,Jordan (JO) 

Job ID -2939

Job Description

 

  • Support CX Leader implement voice of customer programs (solicited through surveys, focus groups, communities, etc.)
  • Analyze unsolicited experience feedback from customers (by mining calls, web data, emails, etc.)
  • Gather input from employees about customer experiences and opportunities for improvement
  • Analyze VOC feedback drawn across sources to identify customer pain points and opportunities to improve and differentiate
  • Implement infrastructure and mechanisms to capture CX data (surveys, operational data, customer behavior, word of mouth, financial performance, etc.)
  • Report results, insights, and recommended actions to improve
  • Support the CX Leader by connecting with local stakeholders to embed customer centricity and accountability for relevant touchpoints and experiences across the organization.
  • Support the CX Leader by coordinating with cross-functional teams in commercial, operations, quality, digital and other functions to forecast and drive change with CX metrics.
  • Perform market research and stay updated in Customer Experience, Voice of Customer, Customer Insights & Analytics.

 

 

Job Requirements

 

  • Bachelor’s in Industrial Engineering, Business or relevant field
  • 0 - 2 years’ experience
  • Excellent communication skills
  • Excellent command of English
  • Excellent analytical skills
  • Team Player
  • Knowledge of Survey Design principles and technologies is a plus

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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