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Contact Center Executive

Location-Amman  ,Jordan (JO) 

Job ID -2842

Job Description

  • To respond to customers’ contacts (phone, e-mail, fax & SMS), register their requests and respond to their inquiries as per company standards; and ensure providing excellent customer service and convenience to our customers Major duties include but not limited to:
  • Handle Incoming Phone Calls
  • Resolve standard customers requests and route issues that require follow-up to Customer service Team
  • Communicates customer inquiries/messages/feedback to teams and sales owners
  • Provide satisfactory service to customers

 

Skills

  • English proficiency
  • Excellent communication skills
  • Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
  • Phone Handling Skills

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

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