Purpose of the Job

The CRM Specialist will play a key role in commercial structure maintenance through CRM system governance of the customer journey, including providing technical support in Salesforce to implement and manage system changes effectively.

Job Description

• Technical Architect

• Support backend changes in Salesforce, including configuration, customization, and system updates.
• Ensure accuracy and compliance in applying backend modifications.

• System Governance

• Promptly action requests in the ticketing system to meet SLAs.
• Maintain operational efficiency and support high-quality service delivery.

• Data Integrity

• Maintain data integrity through mapping and cleansing activities.
• Enhance data quality by removing duplicates, outdated, or inaccurate records.

Align data with business processes and enforce data governance standards.

Job Requirements - Experience and Education

• • Bachelor’s degree in any related field
  • Possession of a “Salesforce Certified Platform Developer I” is required
  • Up to 3 years of relevant professional experience preferred
  • Minimum of 1 year of experience in Salesforce technical support/development
  • Strong analytical skills with the ability to interpret data effectively
  • Excellent written and verbal communication skills
  • Customer-focused mindset with keen attention to detail
  • Experience in report writing is desirable
  • Ability to collaborate across functions on a global scale
  • Proficiency in English required

Leadership Behaviors

Skills