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Account Executive

Location -Amman  ,Jordan (JO) 

Job ID -3368

We are looking for passionate highly motivated candidate to fill the below position with Aramex Amman station

Account Executive

Al Quds street, Muqabalain, Amman, Jordan

Purpose of the Job

Ensure excellent customer service is provided to customers in a timely manner by adhering to set policies and standards to achieve highest satisfaction levels.

 

Job Description

  • Provide excellent customer service for customers in line with Aramex standards.
  • Following up on the customer cases and constantly updating them.
  • Ensure following up with operations for any special customer needs or to resolve any problematic issues.
  • Ensure building a strong relationship with the customer.
  • Respond to customer enquiries and provide full information, accurate updates and recommendations on time.
  • Manage and meet customers’ expectations and needs.
  •  Updating CMT Sales and Leader on customer issues, challenges and opportunities regularly
  • Implement high customer service standards level to ensure customers’ retention and continued business.
  • Regularly provide the customer with a professional service to promote the company brand and image as well as retain customers.
  • Actively call and visit customers and ensure that high level of customer service is provided. 

 

  • Qualification / Capabilities
  • Bachelor’s degree in business administration or any other related field.
  • 1-3 years of experience in sales field.
  • Strong verbal and written communication skills.
  • Excellent customer service and sales skills
  • Excellent phone and presentation skills
  • Proficiency in Microsoft office and sales software programs
  • Good negotiation and problem-solving skills.
     

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.