Purpose of the Job

Key Responsibilities

Operations Management

• Coordinate international sea freight (FCL, LCL, Breakbulk) and air freight shipments.
• Arrange bookings with ocean carriers, airlines, and overseas agents.
• Plan cargo collection, consolidation, transportation, and final delivery.
• Monitor shipments from origin to destination and provide proactive updates.
• Resolve operational issues and implement corrective actions to minimize delays.
• Ensure compliance with agreed transit times and service standards.

Documentation & Compliance

• Prepare, review, and process all shipping documentation, including:
  • Bill of Lading (B/L)
  • Air Waybill (AWB)
  • Commercial Invoice
  • Packing List
  • Certificate of Origin
  • Customs and export/import documentation
• Ensure documentation complies with local customs regulations and international trade requirements.
• Maintain accurate shipment records and operational files.

Customer Service

• Serve as the primary point of contact for assigned customers.
• Provide shipment status updates and respond promptly to customer inquiries.
• Manage customer expectations and resolve service-related issues.
• Build and maintain strong customer relationships to ensure high service quality.

Coordination

• Liaise with shipping lines, airlines, customs brokers, trucking companies, port and airport authorities, overseas agents, and other logistics partners.
• Coordinate with internal departments including Sales, Customs Clearance, Finance.
• Ensure smooth communication among all stakeholders throughout the shipment lifecycle.

Cost Control & Financial Management

• Verify supplier invoices and operational charges.
• Prepare shipment files for customer invoicing.
• Monitor transportation costs and identify opportunities for operational efficiency.
• Ensure profitability targets are met while maintaining service quality.

Compliance & Quality

• Ensure compliance with company policies, customs regulations, and international shipping standards.
• Support continuous improvement initiatives within the operations department.
• Follow health, safety, security, and quality management procedures.

Job Requirements - Experience and Education

• Bachelor’s degree in business or any other field
• 3-4 years of relevant working experience in the Freight Forwarding industry
• Experience in operations and broad knowledge of regulations
• Cargowise experience preferred
• Excellent MS office skills: Word, Excel and Power Point
• Good commands in professional emails writing

Leadership Behaviors

Skills