Customer Service Supervisor

Location -Algiers  ,Algeria (DZ) 

Job ID -6450



Job Responsibilities:

  • Ensure high customer satisfaction level to retain customers,
  • Manage daily complaints and ensure timely resolution,
  • Ensure responding to customer inquiries on time,
  • Manage Station IRT (immediate response team) and achieve service level,
  • Handle and assist escalated cases until customer is satisfied,
  • Reporting any information that might impact company image and brand,
  • Monitor and enhance the overall CS team members’ performance,
  • Assist teams to handle complex cases. (Lost, delayed, etc.),
  • Facilitate the flow of information horizontally and vertically,
  • Ensure proper implementation of Aramex procedures and policies, new services, products, and systems,
  • Work with ops to ensure smooth flow of deliveries,
  • Ensure CS team working as per their set KPIs,
  • Adhere to company HSSE, compliance and sustainability corporate policies,
  • Ensure service invoicing in timely manner

 Job Requirement:

  • Bachelor in relevant field (Sales, Customer services, communication ….etc.)
  • 3 - 5 years’ experience in relevant field
  • MS Office applications (Word, Excel, & Outlook)
  • Communication skills
  • Fluent in Arabic, English, French
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive information.
  • Ability to work effectively in a team environment.
  • Manage multiple tasks and perform under pressure.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.