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Customer Service Executive

Location -Algiers  ,Algeria (DZ) 

Job ID -4168

Job Title: Customer service executive

Reporting To: Customer service Leader



Department: Customer service

Job Location: Algeria


Purpose of the Job

  • Attend to customer request and needs efficiently and on time to achieve customer satisfaction in all regions.



Job Responsibilities 

  • Provide customer service support for customers & applicants who are based in Algeria
  • Handel phone, internet and face to face interactions with customers;
  • Respond promptly to customer inquiries, solve their problems and escalate when necessary.
  • Follow up on customer cases and constantly update them.
  • Ensure following up with operations for any special customer needs or to solve any problematic issue.
  • Facilitate the flow of information horizontally and vertically.
  • Collaborate with the team to achieve its objectives
  • Coordinate with the outsource courier company’s in Algeria for shipments delivery.
  • Handle all GCS cases, follow up and close all requests on time.
  • Handle shipment collections.
  • Follow up on problematic customers’ cases (delayed/misrouted shipments) and make sure they are resolved properly.
  • Adhere with company HSSE, compliance, and sustainability corporate policies
  • Abide by and implement all new customer procedures
  • Handle SRN & collections in case needed (not applicable to all stations).
  • Follow up on Express Shipments for cash if needed.
  • Ensure customer requests handled on time to ensure customer retention.
  • Abide to customer Stander operations procedures under CGI Project



  • Bachelor Degree in communication.
  • English Proficiency
  • MS Office Applications (Word, Excel, Power Point & Outlook)





Competencies & Skills


Technical/Functional Knowledge & Skills

  • Understand the technical language & components of the job.
  • Understand what the results of a task, function, or process should be.
  • Perform the job at a competent level of accomplishment.
  • Learn changes in work routine or procedures.
  • Learn to perform a task through on-the-job training.
  • Multi-tasking & fast learning with an ability to work under pressure
  • Excellent listening skills, Phone Etiquette.


Customer Focus

  • Establishes & maintains effective relationships with customers and gains their trust & respect.
  • Follows through, when asked, on customer inquiries, requests, complaints
  • Takes personal responsibility for solving customer-service problems
  • Keeps customer up-to-date about progress.


  • Good team player,
  • Keeps other team members informed and up to date
  • Shares all relevant or useful information
  • Can solve problems with peers with a minimum of noise.  

Job Requirements (Experience and education)

  • Bachelor’s degree communication or related Business field.
  • 2 Years’ experience in the Customer service.
  • Strong written and verbal communication skills required
  • Ability to deal with sensitive information in a confidential manner
  • Time management skills
  • Problem Solving





Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.