Freight Specialist - Dammam

Purpose of the Job :
Focal Point of Contact with clients for freight related requests. Follow the end to end customer profile and maintain existing business.

Procure the best rates from the airlines after identifying the best solution for the customer.

Job Responsibilities :

  • Develop relation and provide all solutions related to Freight to the clients.
  • Support client for any claim, payment issues or pending shipment.
  • End to end follow up on shipment life cycle.
  • Provide support to the commercial team.
  • Coordinate with multiple stakeholders internally.
  • Achieve the overall freight numbers for the assigned clients.
  • Report any failure to the line manager and ensure client is updated on time.
  • Follow-up and track shipment until job invoicing.
  • Ensure improvement of On-time delivery performance of the tradelines serviced by Aramex.
  • Ensure Cargo wise adoption & milestone status update integrity is 100%.
  • Monitor & manage airlines, shipping lines, road transport on a national level for a better visibility on client/shipment performance and lead negotiation further with the stakeholder.
  • Coordinate with regional customer success team for related update.

Job Requirements (Experience and Education) :


  • Bachelor’s degree in business or any other field.
  • 3-4 years of relevant working experience in the Freight Forwarding (Air, Sea, Land) industry.
  • Knowledge about global trade lanes, airlines & air freight, shipping lanes, road lanes solutions.
  • Experience in Customer service and handling Key business client, airline, shipping lanes & rate negotiation.
  • Cargowise experience is preferred.
  • Excellent MS office skills: Word, Excel and Power Point.
  • Good commands in professional emails writing.
  • Arabic language knowledge is a plus.