Account Manager (Sales) - Dammam

Location: Dammam, Saudi Arabia
Grade: S1 
 

Purpose of the Job:
To achieve revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies.

Job Responsibilities:

• Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins.
• Ensure healthy cash flow by supporting credit collection activities.
• Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities.
• Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues.
• Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage.
• Support the Channel Manager in customer sales forecasting and setting sales objectives, in support of the overall channel objectives.
• Drive the tender process within the vertical, working closely with the tenders’ team.
• Responsible for account planning, development, implementation of vertical-specific activities & programs.
• Assist in the completion of RFPs for the purpose of obtaining new projects.
• Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover.
• Track and analyze existing accounts’ performance to support the development of new solutions for the customers and to create new account plans to achieve and exceed targets.
• Contribute to the development of new solutions based on customer needs, market dynamics, and best practices, and ensure proper implementation in coordination with all stakeholders.
• Perform all aspects of the sales process and input & update all customer information utilizing CRM.
• Constantly build market & customer intelligence in the respective sector through proactive research about best practices within the industry and competitors.

Job Requirements (Experience and Education):

• Bachelor’s degree in business or any other related field.
• Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook).
• At least 3 - 5 years sales experience, preferably in Freight Forwarding, Supply Chain, Transportation & Logistics and Shipping Lines.

Skills and Competencies:

• Proven track record of attaining organizational and personal objectives – Results Oriented.
• Strong Business Acumen and Industry Knowledge and the ability to implement them to achieve long term objectives.
• Strong Work ethic and Customer-Centric mindset.
• Proven track record in improvements in forecasting, account planning, and analytical skills.
• Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented.
• Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas (Cross-Functional Relationship Management).
• Strong Negotiation Skills, incorporating various strategies and desired outcomes.
• Ability to influence all customers (both internal and external) on issues that impact the business.
• Proficiency in the usage Microsoft office and other tools, to deliver key accountabilities.

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