Account Manager (Commercial) - Dammam

Location: Dammam, Saudi Arabia
Grade: S1 

Purpose of the Job:
To achieve revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies.

Job Responsibilities:


  • Responsible for achieving the assigned revenue targets by converting opportunities, retaining existing business, and growing new opportunities from the existing customer base, to achieve agreed profit margins.
  • Ensure healthy cash flow by supporting credit collection activities.
  • Identify, develop and maintain the relationship with a defined number of accounts through networking with the decision-makers and understanding business challenges and opportunities.
  • Act as the customers’ main point of contact, working closely with different Aramex stakeholders to respond to all customers queries, problems or issues.
  • Drive a high level of customer satisfaction through engaging key stakeholders across the network to maximize revenue growth and minimize leakage.
  • Support the Channel Manager in customer sales forecasting and setting sales objectives, in support of the overall channel objectives.
  • Drive the tender process within the vertical, working closely with the tenders’ team.
  • Responsible for account planning, development, implementation of vertical-specific activities & programs.
  • Assist in the completion of RFPs for the purpose of obtaining new projects.
  • Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover.
  • Track and analyze existing accounts’ performance to support the development of new solutions for the customers and to create new account plans to achieve and exceed targets.
  • Contribute to the development of new solutions based on customer needs, market dynamics, and best practices, and ensure proper implementation in coordination with all stakeholders.
  • Perform all aspects of the sales process and input & update all customer information utilizing CRM.
  • Constantly build market & customer intelligence in the respective sector through proactive research about best practices within the industry and competitors.


Job Requirements (Experience and Education):


  • Bachelor’s degree in business or any other related field.
  • Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook).
  • At least 2 - 3 years sales experience, preferably in Freight Forwarding, Supply Chain, Transportation & Logistics and Shipping Lines.


Skills and Competencies:


  • Proven track record of attaining organizational and personal objectives – Results Oriented.
  • Strong Business Acumen and Industry Knowledge and the ability to implement them to achieve long term objectives.
  • Strong Work ethic and Customer-Centric mindset.
  • Proven track record in improvements in forecasting, account planning, and analytical skills.
  • Proficient in working with Global and local leaders to develop short and long-term goals that are specific to our commercial organization – Results Oriented.
  • Adaptable, strong team player with outstanding communication skills and ability to work with all functional areas (Cross-Functional Relationship Management).
  • Strong Negotiation Skills, incorporating various strategies and desired outcomes.
  • Ability to influence all customers (both internal and external) on issues that impact the business.
  • Proficiency in the usage Microsoft office and other tools, to deliver key accountabilities.