Purpose of the Job

To manage and enhance employee relations by ensuring consistent application of HR policies, resolving workplace issues, and supporting key HR operations such as onboarding, offboarding, and employee lifecycle processes. This role contributes to a positive work environment and ensures compliance with labor laws and organizational standards using tools like SuccessFactors.

Job Description

• Maintain and update employee records in SuccessFactors and ensure data integrity
• Address employee concerns and grievances, escalating complex cases as needed
• Support investigations into workplace issues and assist in resolution efforts
• Ensure compliance with labor laws, internal policies, and regulatory requirements
• Provide guidance to employees and managers on HR policies and procedures
• Assist in developing and implementing employee relations programs and engagement initiatives
• Monitor employee behavior and workplace dynamics to proactively identify potential issues
• Collaborate with other HR functions (e.g., recruitment, training, compensation) to support employee lifecycle
• Prepare reports and dashboards related to employee relations metrics and trends
• Participate in audits and ensure proper documentation and record-keeping

Job Requirements - Experience and Education

Education

• Bachelor’s degree in Human Resources, Business Administration, Psychology, Law, or a related field
• HR certifications are a strong plus (e.g. CIPD, SHRM, HRCI)

Professional Experience

• 2–5 years of experience in Employee Relations, HR Operations, or HR Generalist roles
• Hands-on experience handling employee grievances, disciplinary cases, and conflict resolution

Leadership Behaviors

Skills